CommitmentsQuality

The CDTI assess services related to this letter in accordance with the following commitments:

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  • Information and consulting services: The CDTI answer any queries received in the mailboxes attention within 7 days of receipt and maintain properly informed nodes of the network ASKED about their aid and services performing at least 1 quarterly training seminar for them. Also available on its website and its official LinkedIn 100 per cent of the relevant information on access to services and to the different typologies of aid that manages r & D + I.
  • Service of Electronic registration and processing of FilesElectronic headquarters of CDTI shall remain in operation, to respond to the constant flow of grant applications of open solicitation and to allow for the processing of the aid of announcement closed within the time frame established by its advertisements and orders of foundations. 100 per cent of the effects of operation that prevent the use of Electronic headquarters will be resolved within 24 hours.
  • Motivated reports: 100 Per cent of the Reports will be Motivated within three months from the date of receipt of the request of the company.